Leading Through Crucial Conversations – Part 2

Most leaders have heard it — “it’s not what you say, it’s how you say it.” In this second part of our discussion regarding Joseph Grenny’s Crucial Conversations, Bill Hybels along with Tim Schroeder, Teaching Pastor of Trinity Baptist Church in Kelowna, British Columbia, share key insights into maximising the impact of these conversations. Bill addresses the critical importance of creating a safe environment, increasing the level of candour, and identifying the role language plays when it comes to handling these crucial conversations.


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